1. Information we collect
When you submit an enquiry, we may collect your name, phone or WhatsApp number, email address, the service you are interested in, and the message you choose to share. We also keep basic technical and security information needed to operate and protect the website.
2. How we use your information
We use your information to respond to enquiries, discuss suitable guidance services, arrange sessions, provide requested support, maintain service records, and protect the website from misuse. We do not sell your personal information.
3. WhatsApp and other services
If you contact us through WhatsApp, email, Messenger, or another third-party platform, that provider will process information according to its own privacy policy. Please avoid sharing information that is not needed for your enquiry.
4. Consent and legal basis
By submitting the enquiry form, you consent to being contacted about your request. Where applicable, we may also process information to provide an agreed service, meet legal obligations, or protect legitimate business and security interests.
5. Storage and retention
We keep personal information only for as long as reasonably necessary to respond to you, provide services, maintain required records, resolve disputes, and meet legal or security obligations. Information that is no longer required may be deleted or anonymized.
6. Security
We use reasonable administrative and technical safeguards to protect information. No internet transmission or storage system can be guaranteed completely secure, so please share only the information necessary for your request.
7. Your choices and rights
Depending on the laws that apply to you, you may request access, correction, deletion, or restriction of your personal information, or withdraw consent for future contact. Some records may need to be retained where required by law.
8. Contact us
For privacy questions or requests, please contact us using the email address shown in the website footer.